Frequently Asked Questions

Document Security & Retention

Do I need to provide internal documents?

Depending on the service you require, we may ask for specific internal documents to complete our review. We will only ever ask for files that are strictly necessary for the job.

Where are my documents stored?

All submitted documents are uploaded directly to a dedicated, highly secure internal account within our company infrastructure. Access is strictly restricted to the specific team members assigned to your account. We never share your files with third parties.

How long do you keep my documents?

 Active Working Files: Kept securely in our internal system for the duration of our project/engagement.

 Archive Period: Once the project concludes, documents are securely archived for [2 to 5] years for reference and continuity, should you work with us again.

 Permanent Deletion: After the archive period expires, all files are permanently and securely deleted from our servers.

Can I request immediate deletion?

Yes. If your internal policies require it, you can request that we completely purge your documents from our systems immediately after the project is finalised.